More jobs:
Shift Manager
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-10-09
Listing for:
StaffedUp
Full Time
position Listed on 2026-10-09
Job specializations:
-
Restaurant/Food Service
Server/Wait Staff, Cafe / Restaurant, Catering
Job Description & How to Apply Below
COMPENSATION: Starting wage $14 - negotiable based on experience.
ROLE RESPONSIBILITES AND DUTIES:
- Handle customers
- Be courteous and cordial to everyone
- Deal with customer problems and complaints
- Understand and make a decision based on each individual situation
- LISTEN to their problems and show concern
- Determine how to solve their problem—discounts, re-cook food, etc.
- Consistently “walk the kitchen” so you can catch a little problem BEFORE it develops into a BIG problem!
- ALWAYS:
Stay calm, responding in a concerned and sympathetic manner - Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
- Front of the House (FOH)
- Deliver food to tables/curbside, walk-in guest in an extremely timely manner
- Pay attention to FOH-help them when needed
- Be respectful to employees - “If you want respect, you have to give it”
- Back of the House (BOH)
- Watch ticket times and make sure cooks are not falling behind
- Be ready to jump in and help when cooks need it
- Control delivery times at peak times
- Assist GM
- Run the floor during peak hours
- Handle customer complaints
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