Store Protection Specialist

Ross Stores, Inc. is an off‑price retail chain with over 2,200 stores. As a Store Protection Specialist you will be the visible presence at store entrances and exits, mitigating theft and fraud while maintaining a safe and secure environment for associates and customers.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion, and community:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers with eye contact, a smile and friendly demeanor, deterring opportunity for theft by demonstrating a “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership.

• Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible “command” presence, including prominent greetings with eye contact at store entrances/exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
• Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
• Other duties as assigned to support loss prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance, in accordance with company dress code.

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

• Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

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