Retail Cosmetics Sales Associate - Shiseido, Memorial

Retail Cosmetics Sales Associate - Shiseido, Memorial City - Full Time

Base pay range: $15.00/hr – $21.00/hr

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals.

• Start each day energized and ready to make an impact: greet teammates, maintain a clean and organized sales floor, review sales goals, and stay informed about new arrivals, top‑selling items, trends, and promotions.
• Focus on the customer on the floor—offer a warm welcome, make eye contact, and create friendly, personal conversations that establish relationships.
• Maintain a shoppable space throughout the day: keep the counter and floor refreshed, update signage and pricing, and assist with merchandise moves as needed.
• Finish strong—share loyalty‑program benefits, ensure customers have everything they need, and thank them sincerely, often using the customer’s name.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive for continuous improvement, take pride in our work, achieve sales goals, and learn from each other to deliver both individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to: communicate effectively with customers, co‑workers, and supervisors; read and understand employment policies and safety rules in English.
• Deliver personalized beauty experiences by building relationships, demonstrating product application, and educating customers on benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging client‑eling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have at least 1 year of customer service or selling experience.

• Requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Stand for at least two consecutive hours and lift at least 25 lbs.; stoop, kneel, crouch, and climb ladders; reach above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, is necessary to perform job functions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, 401(k) match, paid time off and eight paid holidays, continuous learning and leadership development, and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• 401k, medical/vision/dental/life/disability insurance options
• PTO accruals, holidays, and more (eligibility may vary by location and job level)

Macy’s is more than just a store; it’s a story of innovation and tradition that has captured the hearts and minds of America for over 160 years. We’re proud to be part of memorable moments and milestones for countless customers and colleagues. Join us and help write the next chapter in our story.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.