Customer Service Associate

Customer Service Rep Floor Walk Inspections work will include the following:

• Check that appliances are clean and functioning properly, includes coffee machines, ice/water dispensers, refrigerators, microwaves, and vending machines
• Check to ensure cabinets are clean of debris and clutter
• Ensure trash has been removed from furniture/counters/floors
• Ensure posters are hung neatly and removed when expired
• Ensure that canteen and vending machines are fully stocked with a variety of products
• Identify and report performance issues of vending
• Remove UPS or Fedex packages that may be left in open, unsecured areas
• Ensure supply bins are neatly organized and labeled correctly
• Items should be organized in an intuitive manner that makes it easy for guests to find
• Basic supply items are stocked at appropriate levels

• Checking in/out accountable mail
• Sending package reminder emails
  
  Assisting customers in the mail room

• Printing customer requests
• Scanning documents

• Minimum of 1-year customer service-related experience
• High School diploma or equivalent (GED) preferred
• Ability to interact with the end user in a professional manner, with a sense of urgency
• Excellent communication skills, both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Lifting up to 50 pounds
• Ability to stand, sit and/or walk for long periods of time with or without accommodations
• Working in the following areas: guest services, mail, reprographics (printing and scanning) and other tasks including conference room set-up, maintaining cleanliness in offices and workstations and stocking break areas

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled