Golf Shop Attendant

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The attendant assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Ability to work required schedule, including additional hours, weekends, and holidays.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift, carry up to 100 lbs., talk, hear, and see.

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and maintain friendly, professional interactions.
• Maintain a calm, courteous, and attentive demeanor in high-pressure situations.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers about special orders, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure execution of daily procedures and policies.
• Execute end-of-day business functions according to club guidelines and procedures.
• Complete daily tasks to club standards, including maintaining organized work areas, tidying the pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and safety practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Participate in personal and professional growth and maintain any required certifications.
• Attend daily briefings and engage in required activities to support team success.