Beverage Mart Associate — Alcohol Sales & Customer Service

JOB BRIEF

Beverage Mart Clerks sell merchandise to customers and assist customers in obtaining merchandise. They will calculate and total purchases on a computerized cash register, collect money and make change, while providing superior customer service.

JOB DUTIES

-Waits on and assists customers. Orally communicates with customers and co-workers on products, prices, and methods of payment.

-Checkout customer purchases using register; handle Company funds in an efficient and accurate manner. Figures mathematical calculations assessing prices paid and change to be given; sacks customer purchases.

-Completes necessary paperwork to count down register (to end shift) and count money for periodic pick-ups.

-Checks in and prices newly received merchandise. Stocking and facing product on the shelves, displays, and in storage.

-Answers telephone for customer inquiries.

-Knows product identification, differences in product sizes, and where to resource product information and different alcoholic products available.

-Capable of suggestive selling and product merchandising.

-Maintains inventory control and determines stocking needs.

-Maintains cleanliness of work station, which includes sweeping the work area and dusting/rearranging product in the department.

- maintains current TABC Certificate

-Effectively handles customer inquiries and complaints as needed.

-Complies with state laws and Company policy regarding the sale of alcoholic beverages, tobacco products, lottery tickets and other age-restricted products where these items are sold.

Secondary Job Duties:

-Comply with all company policies and procedures.

-Notify management of associate theft, customer shoplifting, unauthorized markdowns and property defacement.

-Present favorable impression in dress, personal hygiene and business attitude.

-Performs Other duties as assigned by management.

QUALIFICATIONS

-TABC certified upon employment

-Must be 21 years of age.

-Strong interpersonal/customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

-Occasionally
- Sitting, talking, climbing up to 6 foot height, and smelling.

-Frequently
- Walking on tile/concrete, carrying up to 50 lbs., pushing and pulling up to 150 lbs., lifting up to 50 lbs., balancing, stooping, kneeling, crouching, manual dexterity, and reaching waist/overhead level.

-Continuously
- Standing on tile/concrete, reaching, seeing, and hearing.

Safety Risk Factors:

-Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, nuisance dust, fumes, sprays, and cleaning solutions.

-Frequently-Twisting of back and neck, and hazardous equipment.