Sales Support & Activations Coordinator

We're searching for a dynamic Sales Support & Activations Coordinator to join our team. In this pivotal role, you'll be the cornerstone of our sales operations, ensuring every customer interaction is smooth, from the initial quote to post‑sales support and, most importantly, the seamless activation of our services. Your keen eye for detail and dedication to exceptional service will empower our sales team and guarantee an unparalleled customer experience.

• Support the Sales Team by managing essential steps within the Quote-to-Cash lifecycle, including quote creation, order processing, and coordinating with purchasing for products.
• Collaborate with engineering for technical specifications, activations for airtime, and collections for invoicing.
• Manage all aspects of the sales order entry process, ensuring timely and accurate entry into internal systems.
• Establish order priority based on customer expectations and production schedules, continuously monitoring orders and expediting as needed to meet requested delivery dates.
• Perform activation provisioning for all SIM‑based services and other airtime activations.
• Assist in resolving problems related to customer orders, accounts, and general inquiries.
• Address billing inquiries from internal and external customers linked to assigned sales representatives.
• Provide valuable backup and support to the sales team when they are away from the office.
• Answer calls and return voicemails for activations and the sales department as requested using phone systems or other communication platforms.

• You have 1+ years of experience in sales support, order entry, customer service, or an administrative role, with proven experience in order processing and managing the administrative aspects of a sales cycle. Experience in telecommunications, technology, or a related industry is a plus.
• Your strong organizational skills mean you can manage multiple priorities efficiently and effectively, always with meticulous attention to detail.
• You possess advanced proficiency in English (speaking, reading, and writing) and maintain a professional, customer‑focused demeanor in all interactions.
• You're comfortable with technology, demonstrating proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using CRM systems.
• You're quick to adapt to changes, absorb new ideas and concepts, and approach challenges with a proactive problem‑solving mindset.
• You're a team player with a positive attitude, capable of working both independently and collaboratively, and are ready to embrace and live the core values of Network Innovations.
• Fluency in Spanish is an asset.
• Paid Time Off
• Cost shared Medical and Dental
• Company matched 401K plan
• Hybrid work environment
• Full‑time, permanent

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

• Sitting and using a computer for extended periods of time.

• Job title:
  
  Sales Support & Activations Coordinator
• Location:
  
  Houston, TX
• FLSA:
  Exempt
• Direct reports:
  None

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal.

What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core…