Inside Sales Representative

The Brock Group provides specialty craft and maintenance services to key industries across North America. We are dedicated to offering the safest and highest quality service and solutions. We view ourselves as partners with our customers, our employees and the communities in which we operate. Our performance-driven culture is led by having and developing the best people, the most efficient processes and the right tools for the job.

Qualifications and Detail about the Position

Summary:

Broad Function

The Inside Sales Representative is responsible for driving proactive lead generation, building and maintaining a qualified sales pipeline, and supporting regional sales teams with actionable insights. Leveraging tools such as Salesforce and Industrial Info Resources (IIR), this role identifies opportunities, tracks engagement, and ensures data-driven sales strategies. Working closely with the sales team, the specialist supports sales development efforts within a designated territory or customer portfolio by understanding customer-specific needs and identifying potential opportunities.

Responsibilities:

Essential Functions

* Promote, demonstrate and instill Brock's Bsafeand Bbestculture in all aspects of the business

* Drive proactive lead generation efforts through cold calling, targeted outreach, and email campaigns to expand the customer base

* Utilize Salesforce and Industrial Info Resources (IIR) to identify opportunities, track engagement metrics, and maintain a robust pipeline of qualified leads

* Provide warm leads and actionable insights to regional sales teams to support customer acquisition and account expansion

* Deliver data-driven recommendations to Sales Managers to enhance territory coverage and customer engagement strategies

* Analyze lead conversion data to refine outreach efforts and improve sales effectiveness

* Coordinate with Marketing to align campaigns with lead generation goals and maximize inbound opportunities

* Collaborate across Sales, Marketing, and Operations to ensure seamless customer integration throughout pre-award, award, and post-award activities

* Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and loyalty

* Maintain accurate records of all interactions and sales progress in the CRM system, tracking metrics to measure success

* Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and loyalty

* Ensure customer satisfaction by coordinating with internal teams, principals, and clients to address needs and resolve issues in a timely manner

* Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution

* Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, etc.

* Analyze customer data to drive cross-sell and up-sell opportunities, increasing customer lifetime value

Working Conditions

* Working conditions include outdoor and indoor fields, yards and shop locations

* Working indoors in an office environment

* Utilization of Personal Protective Equipment is necessary

* Frequent travel as required

Skills & Abilities

* Strong phone presence and experience

* Ability to build effective relationships and collaborate effectively across all functions

* Strong problem-solving skills to address challenges and problem-solve

* Ability to work in high paced, team-oriented environment

* Strong ability to build relationships and collaborate effectively across multiple functions

* Customer-focused with a proactive and data-driven approach to sales activities

* Proven ability to analyze lead conversion data and apply insights to improve outcomes

* Excellent verbal and written communication skills for effective interaction with internal teams and customers

* Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment

* Proficiency in Microsoft Office, Salesforce, and Industrial Info Resources (IIR)

Education & Experience

* Bachelor's degree or relevant experience

* 2+ years of experience in inside sales or business development

* Proven success in building pipelines,…