Lead Customer Success Specialist - Energy Strategics

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** Make an Impact with Our Most Strategic Energy Customers
** Wood Mackenzie is looking for a Lead Customer Success Manager to support a select group of our most strategic Natural Resources customers with significant user and stakeholder communities in Houston and across North America. Working as an extension of the broader account team, you will partner closely with the Customer Success Manager (CSM), Account Manager (AM), and other internal stakeholders to strengthen our local presence and deepen relationships with key customer stakeholders and user communities.

You will help customers realize greater value from the full breadth of their Wood Mackenzie investment, connecting their business priorities and workflows to the right research, data, analytics, products, and expertise. Your local presence will enable more frequent and meaningful engagement, stronger adoption, and earlier identification of customer needs, risks, and growth opportunities. This is a senior individual-contributor role for someone who combines executive presence, energy industry knowledge, commercial awareness, and a strong customer mindset and who thrives working collaboratively across complex, global accounts.

** Why This Role Matters
** Our largest Natural Resources customers are complex, global organizations with significant stakeholder and user communities based in Houston and across North America. While these customers are supported by global CSMs and Account Managers, local presence is critical to building deeper relationships, increasing engagement, and understanding how customers are using Wood Mackenzie in their day-to-day workflows. In this role, you will provide that local Customer Success presence, working alongside existing account teams to extend their reach and strengthen engagement across key North American stakeholders.

You will help ensure that we understand customer needs at every level, from individual users to senior decision-makers, and connect those needs to the breadth of Wood Mackenzie’s capabilities.  
** Portfolio Scope*
* * Select portfolio of strategic global Natural Resources customers with significant North American presence
* Close partnership with the designated CSM and Account Manager for each customer
* Significant focus on customer stakeholders and user communities based in Houston
* Engagement across multiple customer business units, functions, and Wood Mackenzie products
* Stakeholders across areas including upstream, strategy, corporate planning, commercial, finance, market analysis, downstream, energy transition, and other key functions  
** What You’ll Do
**** Partner with the Account Team*
* * Work closely with the assigned CSM and Account Manager to execute a coordinated strategy for each customer
* Serve as a local extension of the account team for North American stakeholders and user communities
* Develop a strong understanding of account objectives, customer priorities, renewal strategies, risks, and growth opportunities
* Maintain clear communication with the global account team to ensure local customer insights inform the broader account strategy
* Coordinate with Product Specialists, Research, Training, Support, and other internal experts to bring the right Wood Mackenzie resources to the customer
* Provide continuity between local customer engagement and the overall global customer relationship  
** Deepen Local Customer Engagement*
* * Build trusted relationships with key customer stakeholders and user communities in Houston and across North America
* Increase the frequency and quality of in-person engagement with strategic customers
* Develop an understanding of customer workflows, business priorities, challenges, and evolving needs
* Help customers connect their priorities…