Inside Sales

Building Controls & Solutions (BCS) is a premier distributor and solutions provider in the Building Automation industry. We partner with top manufacturers to serve mechanical, electrical, and controls contractors, delivering products and services including HVAC controls, gas detection, access control, lighting systems, analytics, and IoT solutions.

With a strong local branch presence, extensive inventory, and dedicated technical support teams, BCS helps customers succeed on complex commercial building projects.

We are seeking a motivated, customer-focused Inside Sales to join our Houston branch team. This position combines inside sales, customer service, and hands‑on warehouse operations.

The ideal candidate enjoys building customer relationships, identifying sales opportunities, and ensuring orders are processed and fulfilled accurately and efficiently. This role plays a key part in growing branch sales, providing exceptional customer service, and maintaining smooth day‑to‑day branch operations.

• Support initiatives to grow counter traffic and local service area sales
• Drive inside sales through upselling, cross-selling, and proactive quote follow-ups
• Partner with outside sales, vendors, and internal teams to ensure timely order fulfillment
• Guide customers through technical product selection and the sales process
• Educate customers on products, services, and technical capabilities
• Manage and grow house account sales while meeting gross margin goals through effective pricing
• Set and manage customer expectations for pricing, availability, lead times, and deliveries
• Prepare accurate quotes, convert opportunities into orders, and process sales and purchase orders
• Conduct outbound sales calls, prospecting, and regular customer follow‑ups to identify new business opportunities
• Handle customer inquiries, order tracking, and issue resolution
• Assist with training and mentoring junior counter staff
• Share best practices within the branch and across other BCS locations

• Manage daily shipping and receiving activities, including inspecting incoming shipments, verifying quantities against purchase orders, and accurately recording receipts in the system
• Pick, pack, and ship customer orders accurately and on time, coordinating with carriers and customers as needed
• Maintain a clean, organized, and safe warehouse and sales counter environment, including daily product restocking and organization
• Perform regular cycle counts and assist with quarterly and annual physical inventories to ensure inventory accuracy
• Monitor inventory levels, resolve discrepancies, and assist with replenishment to maintain appropriate stock availability
• Proactively identify and reduce slow‑moving and obsolete inventory through transfers, online resale channels, and other disposition methods
• Process customer returns, warranty claims, and Return Material Authorizations (RMAs) accurately and within vendor requirements
• Coordinate with vendors to ensure timely processing of returns, issuance of credits, and resolution of shipment discrepancies
• Communicate return status, order updates, and resolutions to customers
• Assist with material handling and forklift operations as trained and authorized
• Other duties as assigned

• 2+ years of inside or counter sales experience, preferably in distribution or wholesale
• Strong communication, organizational, and customer service skills
• Proficiency with CRM, order entry, and inventory management systems
• Technical product knowledge required; experience in HVAC, controls, or building automation preferred
• Demonstrated ability to perform outbound sales calls, develop customer relationships, and…