Inside Sales Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

The Inside Sales Business Development Manager is responsible for driving new business growth through strategic inside sales initiatives and business development efforts, for their assigned territories. They oversee creating effective business plans to generate new account revenue, obtain goals, increase brand loyalty, and driving a proactive prospecting strategy in a remote environment. Primary duties include brainstorming with other business development staff, branch leadership and regional sales director to define the scope of the project, review requirements, and approve time frames.

The Inside Sales Manager will work closely with other company departments to oversee the progress of business development.

• Responsible for meeting and exceeding annual new business sales targets
• Responsible for supporting the sales process from start to finish and driving the sales process, when applicable.
• Develops new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
• Drives and record business development activities and sales pipeline progression in a CRM ()
• Ensures CRM () is updated and current and that all key customer information, leads and target accounts are stored and managed.
• Qualifies and generates leads through APM (All Property Management ), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share.
• Responds timely to inbound leads through various channels.
• Conducts market research on prospective growth areas, competitive markets and industry trends.
• Develops business plan to achieve sales goals by identifying, advancing and closing deals, including working with their respective Branch Office to set “road map” for growth within their market.
• Executes and educates Branch Office on national and local sales promotions or contests.
• Works closely with operations to ensure smooth continuity of sales process.
• Maintains a high level of product knowledge.
• Participates in sales calls, territory meetings and business planning process within assigned area. Builds and maintains a solid working relationship with all team members including but not limited to Regional Sales Directors, Marketing Directors, Senior VPs, Regional VPs and Branch Presidents.
• Identifies, develops, and executes new and existing referral sources to build successful referring relationships.
• Actively identifies and generates prospects through strategic sales strategies focusing on customers in target markets.
• Achieves revenue goals, new account goals and key performance metric benchmarks on a consistent basis
• Maintains good working relationships with internal community managers to target new sales through referrals and references. Attends all operational staff meetings to give sales report and contest updates.
• Works in conjunction with operations, marketing and regional sales director to prepare; proposals, RFI, and RFP.

• Basic understanding of sales principles and customer service practices
• Possess a high energy, strong desire to achieve top results with a charismatic and positive…