Partnership Manager

Work Setup:

Remote

US Business Hours

Company-Provided Equipment

Start Date:

October 19, 2026

Annual Base Salary: $50,000–$58,000

Job Summary:

The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life of a Partnership Manager look like?

Portfolio Ownership & Growth:

Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.

Partner Recruitment & Onboarding:

Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.

Referral Lifecycle Management:

Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner.

Internal Deal Advocacy:

Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience.

Partner

Education:

Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently.

Engagement Cadence Execution:

Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.

Industry & Event Representation:

Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.

CRM Tracking & Analytics:

Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.

Enablement Content & Market Feedback:

Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battle cards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.

What Does a Qualified Candidate Look Like? Must Haves / Non-Negotiable:
Relevant

Experience:

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.

Pipeline Track Record:

Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.

Relationship Management:

Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.

Communication & Storytelling:

Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors.

CRM Proficiency:

Experience with CRM tools, such as Hub Spot or Salesforce, for pipeline and partner tracking.

Self-Direction:

Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight.

Travel & Schedule Availability:

Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.

Nice to Haves / Preferred:
Ecosystem Familiarity:

Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

Industry Background:

Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.

Program…