Manager, Outbound Sales

Dallas, United States | Posted on 09/25/2026

The Healthy Back Institute | Remote (Texas) | Full-Time, Exempt | People Leader

$77,000 to $87,000 base + variable, uncapped
· Reports to the Sr. Manager, Customer Success
· Outbound business development experience required

Since 2003, the Healthy Back Institute has helped millions of people reclaim their freedom from pain. We are a remote, direct-to-consumer health and wellness company built on six core values:
Freedom, Love, Team, Growth, Excellence, and Courage.

Our Sales team is central to the company's growth plan. We are seeking an experienced sales leader with a business development mindset to strengthen its operating foundation, expand books of business, programs, and reactivation, and support the launch of a wholesale channel in 2027.

The Manager, Outbound Sales carries the revenue target for a fully remote team of Value-Added Sales representatives who contact existing customers by phone and text to recommend the products, programs, and packages best suited to their needs. This role owns the pipeline, margin, coaching, offer strategy, and commission plan, and is accountable for building and developing the team that delivers results.

This is a hands-on leadership position within a lean organization. The Manager engages directly with the team, the dialer, and performance reporting each day and has the authority to set schedules, shape offers, and hold the team accountable to its targets. Initial priorities are operational: queue coverage, abandon rate, and consistent production from every representative. Beyond that foundation, the role is accountable for measurable revenue growth driven by business development: reactivating customers, launching programs, and building long-term customer relationships.

Monthly sales, gross profit, and net revenue targets for the team, managed against the company margin floor

A concise, reliable weekly performance and forecast view for leadership, sourced from Ultra Cart today and from Hub Spot and Aircall as those platforms are adopted

Commission plan administration, including accurate and timely payouts and clear communication of results to the team

Reduce abandon rate, stabilize queue coverage, and bring every representative to a consistent, fully ramped level of production

Shift structure, coverage, and schedule adherence across outbound and inbound sales queues

Team compliance: approved claims language, do-not-call handling, required disclosures, and call recording practices

Expansion of books of business through outbound outreach, reactivation, and program offers, with guardrails that keep refund and chargeback rates within policy

A shared customer-contact standard developed with Marketing to prevent over-contact across phone, SMS, and email

Outbound program management: lead lists and segmentation, dialer campaigns, call cadences, and SMS follow-up, in partnership with Marketing and Lifecycle

Development and maintenance of the offer playbook, call scripts, objection-handling guides, and reference materials

Daily management of team KPIs, including dials, contacts, talk time, conversion, revenue per call, average order value, gross profit per call, program and subscription adoption, coupon usage, and refunds

Coaching through daily live and recorded call review, escalation and closing support, documented coaching logs, and weekly one-on-ones with every representative

A structured remote team cadence of daily huddles, Slack communication, weekly team meetings, and recognition that keeps a distributed team engaged and accountable

Recruiting, onboarding, and ramp of new representatives, including a Coordinator feeder and rehire pipeline; performance management and corrective action as needed

• Business development. Five or more years in outbound phone sales or business development, with a documented record of owning a revenue target and growing it through prospecting, outbound campaigns, and long-term relationship building. A proven business development track record carries more weight than a sales management title.
• D2C sales experience. Direct-to-consumer outbound sales experience by phone in a DTC, direct-response, or subscription business, with a working understanding of how conversion drives average order value, lifetime value, and margin.
• B2B sales experience. Outbound phone sales experience selling to businesses, such as B2B SaaS,…