GTM Engineer

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of eCommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on‑brand.

Experience:

effortless shopping from chat to checkout.

Re‑engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of eCommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

GTM Engineers builds the AI product layer for Gorgias’s go‑to‑market teams: AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex). We work across Sales, Marketing, Customer Success, and Partnerships. We build and maintain the agents, the business teams own the outputs, and humans review exceptions.

You’ll own the AI agents that run Gorgias’s GTM workflows, taking them from manual process to reviewed agent. The goal is to optimize as much GTM work as possible without losing quality. A strong fit ships working agents quickly, debugs a broken workflow in Cargo, Hub Spot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.

• Navigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end‑to‑end GTM workflows.
• Build custom agents and reusable agent skills on our agent stack (Cortex) , and on custom builds when the stack can’t do the job.
• Build and maintain agents for lead and account work: outbound reply handling, audience and call‑list building, enrichment, event follow‑up, and referral routing.
• Map the Sales and Marketing workflow backlog, decide Agent vs. Automation vs. Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
• Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
• Debug broken workflows fast across Cargo, Hub Spot, Customer.io, and other GTM tools, and fix the root cause.
• Connect agents to our systems through APIs and workflows (n8n, Clay, custom code), with credentials managed centrally rather than on personal accounts.
• Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
• Work with the other GTM Engineers (cockpit, data, sy