Global Account Manager

At Sandvik business area Mining [SMR], we’re evolving how we attract, engage, and develop top talent through a more employee-centric, digital, and agile approach. Guided by the Sandvik Shift strategy – our platform is dedicated to fostering growth and elevating customer service. Currently, we have an exciting opportunity as Global Key Account Manager.

In this pivotal role, you shape global partnerships, drive innovation, and set new standards for mining excellence. From day one, you forge impactful relationships and deliver real value in a fast-paced, international environment.

The purpose of the Global Account Manager (GAM) role is to lead and coordinate Sandvik’s overall strategic relationship with our customer, one of the company’s Key global customers. The role exists to ensure consistent, high-quality support across divisions, and to safeguard Sandvik’s strong market position amid increasing complexity and internal and external pressures.

• Drive strategic customer management and act as the primary interface between Sandvik and the customer.
• Coordinate across divisions and internal stakeholders to deliver a unified, consistent customer experience.
• Maintain and strengthen Sandvik’s leadership position in automation, advanced equipment, and aftermarket services with the customer.
• Engage effectively with senior executives and operational teams to build strong customer alignment.
• Understand and guide discussions on financial aspects such as margins, networking capital, and contract structures.

This is a key role in advancing our partnership with a key customer, ensuring sustainable growth and outstanding customer service. You will collaborate with internal teams and engage with senior leaders – all while championing Sandvik’s values and vision.

• Develop and execute actionable plans with internal stakeholders to unlock future business opportunities.
• Cultivate strong, lasting relationships with internal and external stakeholders to deliver effective engagement.
• Ensure customer stakeholders fully understand the value delivered by Sandvik’s solutions and how it supports their strategic goals.
• Monitor performance against plan expectations and take decisive action to adjust as necessary.
• Act as an ambassador, fostering trust and collaboration at every touchpoint.
• Drive profitable relationships and discover new revenue opportunities with key accounts.

This role offers flexibility and requires travel to connect with teams and customers as required. A significant amount of travel will be required, both domestically and internationally to USA, Europe, Australia and Africa. The successful candidate must be based within reasonable travel distance of a major Canadian airport.

You bring a strong track record in account management within complex, multicultural environments, with a knack for strategic thinking and analytical problem-solving. Fluency in English, verbally and written, is essential. The successful candidate will regularly interact with employees, customers, and stakeholders across Canada and internationally where English is the primary language of communication.

You’re a proven leader who builds and develops high-performing teams. Your outstanding communication skills and collaborative style help you forge effective relationships with stakeholders at every level. Navigating matrix organizations comes naturally to you –setting clear goals, taking initiative, and driving results for exceptional customer satisfaction. With your multicultural awareness, you go beyond expectations to deliver lasting value for clients and the business.

Our core values are the soul of our company. They guide our actions and…