Online Sales Assistant

New Home Star is seeking a highly organized and customer-focused Online Sales Assistant to support its Online Sales team. This fully remote role combines customer engagement with administrative responsibilities to help deliver exceptional experiences for prospective home buyers.

The successful candidate will assist customers throughout the home-buying journey by responding to inquiries, qualifying leads, scheduling appointments, and maintaining accurate records. The role also involves CRM management, reporting, documentation, and coordination to ensure smooth sales operations.

This position is ideal for someone who enjoys working with customers while managing processes, staying organized, and supporting a fast-paced sales environment.

• Respond to prospective homebuyer inquiries through phone, email, text, and chat.
• Qualify leads by understanding customer requirements, timelines, and purchasing goals.
• Schedule appointments for onsite sales teams and ensure smooth customer handoffs.
• Maintain positive relationships with prospective buyers and builder partners.
• Manage customer records and update lead information accurately within CRM systems.
• Document customer interactions and maintain data accuracy.
• Prepare reports, track sales metrics, and support team reporting activities.
• Assist with scheduling, follow-ups, special projects, and operational tasks.
• Collaborate with Online Sales Consultants, onsite sales teams, and builder partners.
• Participate in team meetings, training programs, and process improvement initiatives.

• Ability to work flexible 10-12 hour shifts based on Central Time, including weekends.
• Experience in customer service, inside sales, sales support, call center, administrative, or real estate roles is preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with customers, team members, partners, and stakeholders.
• Excellent attention to detail and time management abilities.
• Proficiency in Microsoft Office, especially Excel.
• Experience using CRM platforms and maintaining customer records.
• Ability to quickly learn new technologies and systems.
• Must be legally authorized to work in the United States.
• Background check is required.

• Customer Relationship Management (CRM)
• Sales Support and Lead Qualification
• Microsoft Excel, Reporting & Administrative Coordination