Inside Sales Engineer

Back Inside Sales Engineer
Industrial Houston , Texas Direct Hire Oct 28, 2026

The Inside Sales Engineer (ISE) supports the sales, service, and operations teams by managing customer purchase orders, providing order status and schedule updates, and coordinating product availability and replenishment requirements with the Supply Chain Coordinator. This role is responsible for developing and maintaining strong relationships with existing customers while supporting customer satisfaction, sales growth, and long-term business development.

Success in this position requires a strong working knowledge of the company's technical products, services, and solutions, along with a proactive, customer-focused approach to technical sales and support. The ideal candidate is highly motivated, results-oriented, and capable of combining technical expertise with exceptional communication, problem-solving, and customer service skills.

The ISE is expected to uphold the company's vision and core values of Quality, Teamwork, Delivery Commitment, Integrity, and Innovation in all aspects of the role.

• Technical Knowledge: Develop and maintain a comprehensive working knowledge of the company's technical products, software systems, and engineering solutions to effectively address customer requirements.
• Technical Documentation and Support: Assist with the preparation and review of Welding Procedure Specifications (WPS), Piping and Instrumentation Diagrams (P&IDs), and Bills of Materials (BOMs) for active customer orders.
• Order Processing and Data Management: Process and distribute customer purchase orders daily, ensuring accurate and timely entry of order information and customer contact details into the company's Order Management System (OMS).
• Sales and Service Coordination: Provide sales team members with timely updates on equipment and service order schedules, and maintain the service technician calendar to support efficient resource planning.
• Customer Consultation and Presentations: Evaluate and interpret customer technical requirements, deliver professional product presentations, and conduct virtual demonstrations to communicate the value and application of the company's solutions.
• Cross-Functional Collaboration: Coordinate with internal departments and external stakeholders to support successful project execution, proactively communicating potential supply chain constraints, delivery risks, and schedule changes.
• Financial and Logistics Support: Work with finance and logistics teams to investigate and resolve customer invoicing, shipping, and delivery discrepancies in a timely and professional manner.
• Sales Reporting and Market Analysis: Prepare routine sales reports, evaluate market opportunities, and support after-sales activities to strengthen customer relationships and promote long-term retention.
• Continuous Improvement: Identify opportunities to improve customer satisfaction, increase repeat business, and enhance operational efficiency. Recommend new or revised sales processes and procedures to management as appropriate.
• Marketing and Business Development: Support company marketing and business development initiatives, including occasional participation in trade shows, conferences, and other industry events.
• Teamwork and Additional Responsibilities: Contribute to a collaborative, results-driven work environment and perform other duties as assigned by management.

• Education: High school diploma or equivalent required. An associate degree from a technical college, relevant technical certification, or Bachelor of Science in Mechanical Engineering (BSME) is strongly preferred. An…