Director of Service Sales

300 Broadacres Drive Suite 400, Bloomfield , New Jersey 7003 , United States

10000 W O'Hare Ave, Chicago , Illinois 60666 , United States

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

The Director of Service Sales at Bosch Building Technologies North America (Bosch BT NA) is a critical commercial leadership role responsible for building and leading the Service Sales strategy across all service domains, including Building Automation, Integrated Security, Fire and Life Safety, Monitoring, Digital Services, and emerging service offerings. Reporting directly to the Senior Vice President of Services, with a dotted-line relationship to the Sales organization, this role serves as the commercial growth leader for the Service Innovation Hub and the broader North American Service business.

The Director of Service Sales is accountable for creating scalable service-sales processes, driving new service agreement growth, improving agreement renewal and expansion performance, increasing service attach rates, expanding service-project opportunities, supporting digital-service sales growth, and developing consistent sales capability across branches and strategic-account teams. The role partners closely with Branch Leadership, Regional Leadership, Domain Leaders, Strategic Account teams, Sales Leadership, Service Business Operations, the Digital Service Center, Monitoring, Operations, Engineering, and Finance to translate Service strategy into consistent commercial execution.

This position is enterprise-wide and is not singularly focused on one technology domain. Success will be measured through recurring-revenue growth, agreement penetration, renewal performance, service-project conversion, attach-rate improvement, estimating effectiveness, digital-service adoption, sales capability development, and consistent execution of standardized Service Sales processes across North America.

• Develop and execute the North American Service Sales strategy across Building Automation, Integrated Security, Fire and Life Safety, Monitoring, Digital Services, and future service offerings.
• Translate enterprise Service growth objectives and Domain Leader priorities into actionable sales motions, commercial playbooks, campaigns, and branch execution plans.
• Establish annual and multi-year Service Sales priorities aligned with Bosch BT NA business objectives, customer needs, market conditions, and the Service Innovation Hub roadmap.
• Provide enterprise leadership for Service Sales processes, commercial governance, pipeline discipline, forecasting expectations, and performance-management routines.
• Identify market trends, competitive developments, underserved customer needs, and whitespace opportunities that can expand recurring and project-based Service revenue.
• Build a collaborative Service Sales culture that connects Sales, Service, Operations, Digital Services, Monitoring, Strategic Accounts, Regions, and Branches.
• Lead strategies and programs focused on new service agreements, agreement renewals, agreement retention, agreement expansion, and multi-site or enterprise agreements.
• Drive service agreement penetration across installed-base customers and improve conversion of qualified customer opportunities into recurring…