Vice President, ServiceNow

Lead the strategy, commercial performance, and growth of a consulting and services practice focused on an enterprise workflow platform. The role brings sales, solution consulting, and delivery together under a coherent operating model, turning market opportunities into scalable offerings and profitable customer outcomes. It combines executive-level direction with hands-on leadership of important pursuits, investment choices, and team development.

• Set the practice roadmap, choosing where to compete, how to differentiate, and which capabilities or partnerships merit investment.
• Own commercial performance across revenue, pipeline, bookings, forecasting, pricing, deal economics, and profitable growth.
• Lead sales strategy and provide guidance on account plans, territories, opportunity qualification, deal structure, and major pursuits.
• Strengthen relationships across the platform ecosystem and develop partner-led and co-selling opportunities, including in public sector markets.
• Align sales, solution consulting, and delivery so that commercial commitments lead to successful customer outcomes.
• Build a scalable organization by assessing capability gaps, shaping roles and hiring needs, and developing repeatable or recurring service offerings.

• Significant experience leading or scaling a consulting or technology services business, ideally with deep experience in the relevant enterprise platform ecosystem.
• Track record of owning commercial results and translating market opportunities into focused growth strategies.
• Experience with complex pursuits, pricing and deal decisions, and cross-functional leadership spanning sales and delivery.
• Ability to set direction, make sound decisions with incomplete information, and challenge teams constructively.
• Strong commercial judgment balanced with attention to delivery quality and customer outcomes.
• Clear communication and coaching skills, with the ability to bring structure while keeping teams adaptable.

• Experience with a platform implementation partner or services organization, managed services, packaged offerings, or subscription and resale models.
• Familiarity with public sector procurement and government buying processes.