Public Safety Security Dispatcher

Overview

Join to apply for the Public Safety Security Dispatcher Full-Time (Days) role at Houston Methodist.

The Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department through security system monitoring and dispatch support functions. This role operates centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. It handles emergency situations requiring reliability, accuracy, flexibility, critical thinking, and proper documentation in stressful situations, with a customer service focus in communication.

• Promotes a positive, team-focused work environment and communicates security services information clearly to contribute to department results.
• Responds to requests for assistance from customers, employees and visitors with clear, professional communication to facilitate problem resolution.
• Processes service requests from incoming calls, faxes, and printouts by dispatching, coordinating and tracking.
• Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; coordinates routine and emergency responses.
• Completes necessary logs, reports, and documentation of service requests and incidents according to guidelines.
• Contacts management for unusual circumstances to maintain patient safety and satisfaction; maintains confidentiality of sensitive information.
• Assists in emergency situations, including security rounding.
• Monitors, operates, and responds to fire, elevator, and security alarms; responds to hospital codes and other emergencies and takes appropriate action.

• High School diploma or equivalent education (examples include GED, homeschool equivalency, etc.).
• Associates degree in criminal justice or related field preferred.
• Five years of police or security-related experience, including three years in police, security or emergency dispatch.

• Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission within 14 days of hire and obtained within one year; SECUR-C:
  Level 3 or Personal Protection Officer Level 4 licensure within 14 days.
• Driver License - must have a valid license;
  Texas DL to be obtained within 90 days.
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days.

• BLS - Basic Life Support or Instructor (AHA).

• Ability to safely perform the job with ongoing skills, competency assessments, and performance evaluations.
• Proficiency in English for speaking, reading, and writing, especially regarding safety and security.
• Strong customer service and professional communication with staff and visitors.
• Proficient computer skills (Microsoft Office: PowerPoint, Word, Excel, Webmail).
• Ability to understand and work with technical security systems, hardware, and software.
• Ability to manage multiple tasks and stay calm under stress, handling confidential information appropriately.
• Ability to access information across department and hospital systems to support the department.

• Uniform:
  Yes
• Scrubs:
  No
• Business professional:
  No
• Other (department approved):
  No

• Note:
  
  On-call may be required during emergencies regardless of selection.
• On Call:
  No

• Travel specifications may vary by department.
• May require travel within the Houston Metropolitan area:
  Yes
• May require travel outside Houston Metropolitan area:
  No

Houston Methodist is an Equal Opportunity Employer.