Telecommunicator

Department
:

Police
Salary
:$38,769 - $41,169

Description
:

The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator I answers emergency and non-emergency telephone calls, provides assistance with walking in clients, and monitors safety and security systems.

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
• Monitor various security and safety systems to ensure a safe environment for all who visit the campus.
• Communicates with officers as they patrol the campus as necessary.
• Uses a range of computer systems, entering, updating, and recovering data as necessary.
• Adheres to and communicates changing safety policies as necessary.
• Serves as a point of contact after hours and on weekends for all university-related inquiries.
• Attends to faculty, staff, and students who visit the walk-up window.

• Performs all other duties as assigned.

Direct Reports
:

• None

Delegation of Work
:

• N/A

Supervision Given
:

• N/A

Required Education
:

• High School Diploma or equivalent (Experience may be substituted in lieu of education)

Required Experience
:

• Minimum of one (1) year of related job experience (Education may be substituted in lieu of experience)

License/Certification
:

• Must possess a Basic Telecommunications Proficiency Certificate issued by the Texas Commission on Law Enforcement (TCOLE) or complete an accredited telecommunicator training program within one year of hire.

• None

Knowledge
:

• Knowledge of the principles of working as a Telecommunicator in a higher education environment.

Skills
:

• Excellent communication skills.
• Strong customer care skills.

Abilities
:

• Ability to type a minimum of 30 wpm.
• Ability to operate radio and communications systems.
• Ability to listen.
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location
:

• Works in an office environment that operates 8 to 12-hour shifts on a 24/7/365 basis.

Physical Demands
:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to unpleasant elements.
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must be available to work all shifts, including weekends, holidays, and mandatory overtime as needed.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.