Security Operations Manager

First Coast Security Services is hiring a Security Operations Manager to lead security operations at client sites. In this role, you will oversee a team of Security Officers and Supervisors, ensure consistent execution of post orders, and serve as the primary point of contact for site security on your shift. This is a hands-on supervisory position where you will actively perform security duties while providing direction, coaching, and accountability to your team.

If you have security experience and are ready to step into a leadership role with a growing company, we want to hear from you.

• Provide lead direction to Security Officers and Shift Lead Officers across assigned client site(s), ensuring post orders are followed and rounds are completed.
• Serve as primary point of contact for clients and maintain professional client relationships.
• Perform all duties of a Security Officer in accordance with post orders and company policy.
• Monitor and report activities, incidents, and security concerns related to client property and personnel.
• Conduct scheduled site inspections and communicate tasks and responsibilities to subordinate staff.
• Assist with training of Security Officers, including review and enforcement of post orders.
• Meet with client representatives as needed to confirm security requirements are being met and maintain quality service.
• Submit and file incident reports, payroll information, and other required documentation in a timely manner.
• Develop and maintain employee schedules to ensure all shifts are adequately staffed.
• Coach, counsel, and document employee performance issues in accordance with company policy; make hiring and termination recommendations as needed.

• Associate's Degree or Bachelor's Degree
• Minimum 3 years of managerial security-related experience, or an equivalent combination of education and experience.
• Must possess a valid Texas Level II (Non-Comissioned) Security Guard License at time of hire.
• Must possess a current CPR certification that does not expire within the next 6 months.
• Knowledge of security operations, supervisory practices, and site safety procedures.
• Ability to provide clear direction, motivate staff, and manage performance in a professional manner.
• Strong written and verbal communication skills, including the ability to complete incident reports and logs accurately.
• Ability to maintain composure and professional conduct in high-pressure or urgent situations.
• Strong proficiency in Microsoft Word, Excel, Outlook, and Powerpoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible hours, including evening, weekends, and holidays when operationally necessary.
• Strong proficiency in computer operations and security monitoring systems.
• Must pass background check, reference check, drug screening, and any site-specific requirements.
• Ability to stand, walk, and remain on post for extended periods; occasional lifting up to 25 lbs.
• Must have 3 references to verify managerial security experience.
• MUST be able to start on November 1, 2026.