Courtesy Officer

The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.

Duties & Responsibilities Conduct routine patrols of the property

Monitor security cameras and access points

Greet visitors and assist tenants with access or inquiries

Respond to security incidents, alarms, and emergencies

Escort vendors and unlock authorized areas as needed

Document incidents, patrols, and observations

Coordinate with property management and emergency responders

Education & Training High school diploma or equivalent required

Security training or certification preferred

First Aid and CPR certification preferred

Prior experience in security, customer service, or law enforcement preferred

Knowledge, Skills & Experience Strong customer service and interpersonal skills

Basic knowledge of security systems and emergency procedures

Ability to remain calm, professional, and observant in high pressure situations

Strong attention to detail and written documentation skills

Ability to work independently and as part of a team