Field Operations Technician

Field Operations Technician – Ledcor

Location:

Houston, TX.

The Field Operations Technician will work on restoration activities, preventative maintenance, and installation. Their emphasis on building trust with clients and providing a best‑in‑class approach to customer service will be the foundation for success. They will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment, support customer optical, electrical, voice and data services, and test circuits using optical time domain reflectometers (OTDR).

• Provide elite customer service to all.
• De‑escalate customer concerns professionally.
• Work on‑site at customer locations to install and repair internet, copper, fiber cabling, rack‑mounted routers, and demarcation extensions.
• Identify, analyze, and provide solutions to technical issues such as installing cable runs, swapping cards, and installing data circuits for internet connections.
• Maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment.

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can‑do attitude and customer‑focused approach that enables dealing with challenging situations with integrity, empathy, and sincerity.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.

• Consistent Monday‑Friday schedule with choice of AM or PM shifts for work‑life balance.
• Expected to travel with a company‑provided vehicle.
• Physical requirements:
  
  sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces such as attics and crawl spaces, and all types of weather conditions deemed safe.

Ledcor Technical Services designs, builds, and maintains wire‑line or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental, and financial well‑being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E‑Verify and will provide the federal government with Form I‑9 information to confirm authorized employment status.