Optical Transport Technician; DWDM

We are seeking a hands‑on, highly reliable Transport and Facilities Technician to join our team in a full‑time capacity.

In this critical role, you will be responsible for installing, provisioning, maintaining, and troubleshooting network transport equipment, dark fiber, and DWDM systems across hub offices, data centers, colocation sites, and customer locations.

This position offers an exceptional opportunity to combine deep technical network operations with hands‑on facility management. Beyond optical transport and network maintenance, you will serve as the primary operational point of contact for facility infrastructure, overseeing power systems, generators, and contractor activity. You'll collaborate directly with Network Engineering, Sales Engineering, and NOC teams while gaining broad exposure to high‑capacity enterprise networks.

• High School Diploma or GED.
• Minimum 3 years of hands‑on experience supporting telecommunications facilities, network transport systems, switching environments, and fiber installations.
• 1+ years of experience with computer systems, data entry, and database management.
• Strong technical background in installing, provisioning, and troubleshooting transport equipment, dark fiber, cabling, and peripheral network hardware.
• Proven experience in facility support, including inspecting office batteries, power plants, and emergency generators, as well as performing basic electrical work.
• Ability to respond to network alarms and facility emergencies on a 24/7 basis in coordination with the NOC.
• Strong communication skills and a track record of effective cross‑functional collaboration with Sales Engineering, Field Services, Provisioning, and NOC teams.

• Associate’s degree or relevant coursework in Telecommunications or a related technical field.
• Direct experience with DWDM transport systems and optical testing/acceptance procedures.
• Hands‑on experience within data center and colocation environments managing cabinet installations, power requirements, and hardware deployments.
• Experience coordinating with third‑party vendors, monitoring contractor performance, and supporting facility maintenance budgeting.

• 60% Optical Transport & Network Infrastructure (DWDM, Dark Fiber, Hub Switches, MUX Equipment, Fiber Testing)

• 50% Hands‑On (Installing, provisioning, fiber testing, troubleshooting transport/DWDM gear, basic electrical work, and power plant/generator maintenance)
• 25% Team Collaboration (Working cross‑functionally with Network Engineering, NOC, Sales Engineering, and third‑party vendors for installations and outage resolution)
• 25% Facility & Operational Management (Serving as primary facility POC, contractor oversight, inventory maintenance, documentation, and emergency alarm response)