Field Service Technician

Description

Job Posting

Title:

Field Service Technician

Position Summary:

ISS is seeking a skilled Field Service Technician with strong pump system experience. This hands-on role involves troubleshooting, maintaining, and repairing pumps, controls, valves, and piping both at customer sites and in our service shop. The ideal candidate will be self-motivated, safety-conscious, organized, and capable of delivering excellent technical service.

Essential Duties and Responsibilities:

• Travel to customer locations for equipment diagnostics and repairs.
• Troubleshoot mechanical and electrical issues involving electric motors, pumps, controls, piping, and valves.
• Provide expert-level customer service and technical support.
• Maintain accurate truck inventory and service vehicle readiness.
• Complete field service reports and required documentation.
• Must be available for after-hours and on-call shifts.
• Ensure all work complies with manufacturer specifications and safety standards.
• Read and interpret electrical and mechanical schematics for equipment assembly and repairs.
• Perform failure assessments and recommend repair plans, including formulating material takeoffs, job scopes, and time assessments for repairs.
• Maintain a clean, professional appearance and represent the company with a customer-focused attitude.

Qualifications:

• Proficient in working with 208/230/460V single-phase and 3 phase power systems.
• Solid understanding of electrical panel components and troubleshooting methods.
• Minimum 5 years of experience in pump control troubleshooting is preferred.
• Hands-on experience with electric motors – installation, service, and repair.
• Familiarity with various pump types including submersible, centrifugal, vertical turbine, and self-priming pumps.
• Proficient in using diagnostic tools such as multimeters, meggers, and laser alignment systems.
• Must possess and maintain a valid Driver's License and clean driving record.
• Ability to pass a background check and drug screening.
• Capable of working independently to complete routine pump and control service tasks.
• Experience in water and wastewater treatment equipment is a strong plus.

Note:
This job description outlines the core responsibilities and expectations of the role but is not exhaustive. Additional duties may be assigned by management as needed.

Equal Opportunity Employer

ISS is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.