Veterans Outreach Case Manager

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POSITION OVERVIEW
Case Manager participates in outreach activities to ensure targeted clients are found, enrolled and provided case management services in a timely manner. Participates in the on‑call schedule collaborating with outreach teams as necessary to meet clients and program's needs. Assesses the needs of Veterans households to develop and implement a service/Housing Stability plan that is based on the needs assessment. Identifies Veteran's housing and emergency needs, making the appropriate connections to housing programs and other supportive services.

EXPECTED POSITIVE OUTCOMES

• Performs other duties as assigned.
• Complies with all policies and standards.

JOB FUNCTIONS

• In designated outreach team, conducts outreach activities in known city areas in accordance with program’s weekly/monthly outreach schedule.
• Distributes outreach materials to homeless individuals and potential SSVF clients and participates in local Veteran-relevant outreach events such as conferences, job fairs, Stand Down, etc.
• Provides case management services verifying that clients receiving direct assistance are qualified based on all required documentation.
• Maintains a record of resources distributed to clients.
• Collaborates with other agencies to provide a comprehensive case management process that identifies and resolves issues affecting Veteran families.
• Conducts assessments and Housing Stability Plans and completes documentation related to the enrollment of new Veterans.
• Documents information into program databases including the Homeless Management Information System (HMIS) accurately and timely.
• Provides referrals to mainstream social services (food stamps, SSI/SSDI/child care) and to the VA Medical Center; HUD‑VASH/GPD/ESG as appropriate and documents each referral in HMIS and client’s file.
• Maintains confidentiality of information and conducts business in a professional manner.
• Provides updated data to the Program Manager and ensures that assignments and projects are completed on time.
• Performs other duties as may be assigned.

QUALIFICATIONS

PREFERRED/REQUIRED QUALIFICATIONS

EDUCATION

• Bachelor's Degree in Social Work, Psychology, Education, Sociology or related field.

EXPERIENCE

• 1–3 years of experience, with a minimum of 2 years social services experience preferred and Case Management experience preferred.

KNOWLEDGE,

SKILLS AND ABILITIES

(KSAs)

• Proficiency in developing Excel spreadsheets using formulas.
• Ability to write clear and accurate correspondence and reports.
• Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others.
• Ability to calculate figures and amounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER PROFICIENCY

• Intermediate experience with Microsoft Word, Excel and Outlook.

LICENSES AND CERTIFICATIONS

• Driver's License, valid and in state; insurance.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Physical demand assessments as applicable (weight lifting, walking, standing, etc.).

Baker Ripley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws.

Auxiliary aids and services are available upon request for persons with disabilities.

• Entry level

• Full-time

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• Non‑profit Organizations, Education Administration Programs, and Primary and Secondary Education