Front Desk Receptionist

Base Pay Range

$15.00/hr - $18.00/hr

Front Desk Receptionist

Operations

Safety and Security Manager

Non‑exempt

In keeping with the Mission Statement and Principles of Covenant House, the Front Desk Receptionist & Security Liaison is responsible for providing a welcoming, safe, and supportive environment for individuals entering Covenant House Texas. The Front Desk Receptionist & Security Liaison will perform a variety of administrative and security duties while ensuring that interactions with everyone are trauma‑sensitive, empathetic, and non‑judgmental.

• Greet and welcome youth, staff, volunteers and visitors in a professional and empathetic manner.
• Answer phone calls, direct inquiries, and provide information about available services.
• Assist youth with check‑in and YEC processes, ensuring a smooth and supportive transition into CHT services.
• Maintain a positive, trauma‑informed environment where youth feel respected and heard.
• Approach all interactions with youth, staff, and visitors using trauma‑informed practices, understanding the effects of trauma on behavior and responses.
• Maintain a calm, non‑confrontational demeanor when addressing challenging behaviors, de‑escalating situations without resorting to force or punitive measures.
• Respect youth privacy, autonomy, and personal boundaries while ensuring safety protocols are followed.

• Monitor the entrance and grounds of the campus to ensure the safety of all youth and staff.
• Ensure the safety and security of the campus’s premises by monitoring entry and exit points, surveillance systems, and common areas.
• Maintain security protocols, including checking identification, visitor logs, and restricted access areas.
• Respond promptly and appropriately to any safety or security concerns, following established protocols to de‑escalate conflicts or emergencies.
• Ensure that emergency procedures (e.g., fire drills, evacuations) are understood and followed by all individuals on the premises.

• Maintain accurate up‑to‑date records of daily logs, including but not limited to vehicle check‑outs, visitor logs, and petty cash transactions.
• Responsible for reconciling petty cash on a daily/weekly basis, ensuring accuracy and accountability.
• Perform routine office tasks, such as making copies, sorting mail, and filing documents.
• Maintain organization and order within the front desk area.
• Maintain a vehicle log and verify the status of staff driver’s licenses to ensure they are active and valid prior to the use of any company vehicle.
• Track daily logs for the sign‑out process of CHT vehicles, keys, and gas cards.
• Ensure all equipment is returned promptly and in good condition.
• Distribute Outreach funds to youth, ensuring all transactions are logged accurately and maintain records of fund distribution in accordance with CHT policies.

• Use effective CPI de‑escalation techniques to manage conflicts or behavioral concerns, ensuring a safe resolution for all involved.
• Work collaboratively with CHT staff and case managers to address behavioral or emotional issues, ensuring that any actions taken are in line with trauma‑informed care principles.
• Assist in managing challenging situations in a way that supports youths’ emotional needs and minimizes further trauma or distress.

• Document all security‑related incidents, including disruptions, safety concerns, and emergency situations, in a clear and timely manner.
• Complete detailed reports on security activities, incidents, and interventions, ensuring that information is accurately logged for future reference or review.
• Follow up on incidents to ensure that appropriate actions are taken and that necessary resources are provided for youth or staff.

• Respond swiftly and appropriately to emergency situations, such as medical emergencies, fires, or physical altercations, while maintaining a trauma‑sensitive approach.
• Assist in the execution of emergency evacuation or lockdown protocols as needed.
• Provide immediate support to…