Intake Specialist

Apply for the Intake Specialist role at Endeavors
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Location:

Houston, TX | Salary: $45,000.00-$50,000.00

Conduct initial eligibility screening for the Homelessness Prevention Program designed to support households at imminent risk of homelessness. The program provides case management and flexible emergency assistance aimed at stabilizing housing, preventing entry into unsheltered homelessness, and addressing the factors contributing to housing instability. The program will have direct referral pathways from key partners within school districts as well as several Justice of the Peace courts throughout Houston, Harris County, Montgomery County, and Fort Bend County to ensure timely identification and support for households experiencing imminent housing crises.

This is a grant‑funded program.

• Develops effective, trusting relationships with program participants by utilizing trauma‑informed care and a strength‑based approach.
• Models positive interactions, verbal guidance, and effective communication.
• Conducts initial eligibility screening for individuals seeking program assistance and advocates for eligible participants.
• Provides general information and community referrals for those not meeting program eligibility requirements.
• Completes intake for eligible participants by evaluating individual and/or family needs and sets up initial client files for assignment to a Service Coordinator.
• Answers incoming calls and emails and assists with office management duties.
• Documents case notes daily, submits comprehensive participant files, completes reports as needed, and enters documentation into the Salesforce system.
• Prepares necessary incident reports.
• Maintains ongoing communication with multidisciplinary teams across the program to assist participants in obtaining and maintaining services to meet needs and promote stability.
• Other duties as assigned.
• Demonstrates exceptional customer service, putting the child, family, veteran, or client first to support the mission to empower people to build better lives for themselves, their families, and their communities.

• Education: Bachelor’s degree preferred.
• Experience: 2+ years of experience in a social service agency and 2+ years in a customer‑service‑focused environment. Experience with mental health and/or a homeless population is a plus.
• Attendance: Must maintain regular and acceptable attendance as determined by the employer’s sole discretion.
• Licenses: Driver’s license with a clear record.
• Vehicle: Must have daily use of a vehicle without prior notice.
• Other: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us  you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.