Lead Bilingual Case Manager

Job Description

Job Title: Lead Bilingual Case Manager

Position Type: Full Time

Location: Houston, 77055

Travel Percentage: 20%

Department: WLSC

Reports To: Director of Community Wellness

Salary: $50k- $60k

Pay

Schedule:

Semi-monthly

Description: Grounded in the Whole Life® principles, this position provides comprehensive case management for residents at Family Place (FP) and Garden Place (GP). In addition to direct services, the Lead Bilingual Case Manager will serve as the primary coordinator for case management activities across both housing programs, ensuring consistency in service delivery, supporting staff development, and strengthening housing stability for clients.

• Conduct intakes, assessments, and service plans for all residents at FP and GP.
• Maintain a caseload while ensuring all residents receive comprehensive housing-focused case management.
• Support clients in securing and maintaining stable housing, income, healthcare, and other essential resources.
• Provide individualized resources, referrals, and follow-up for mental health, medical, and social service needs.
• Ensure timely entry and maintenance of data in HMIS and other required systems for all housing clients.
• Complete discharge planning and documentation for residents transitioning from the program.

• Serve as the lead case manager for FP and GP
  , supporting and mentoring other case managers and interns assigned to these programs.
• Provide peer consultation, guidance, and escalation support for complex client cases.
• Assist in aligning case management practices with grant compliance, housing standards, and Whole Life® outcomes.
• Coordinate with the Chief Operations Officer and program leadership to ensure staffing coverage, quality assurance, and program consistency.

• Work collaboratively with a multidisciplinary team, including internal departments and community partners.
• Identify and strengthen partnerships with housing authorities, landlords, and service providers to improve client access to housing and supportive services.
• Represent FP and GP case management at collaborative meetings, community outreach events, and interagency partnerships.

• Maintain updated case notes, progress tracking, and tenant files in accordance with agency and funder standards.
• Document incidents, complete risk assessments, and provide crisis intervention to ensure safety and stability.
• Track outcome measures, submit monthly program reports, and contribute content for newsletters or updates.
• Attend all-staff meetings, case consultations, and team meetings.
• Perform other duties as assigned to support the success of the housing programs and the organization.

• Bachelor’s degree in Social Work, Psychology, Counseling, or related field required;
  Master’s degree preferred.
• Minimum three years’ case management experience serving populations experiencing homelessness, substance use, or mental illness.
• Demonstrated experience in housing-focused case management and knowledge of local housing resources.
• Must be bilingual (English/Spanish).
• Prefer experience working with community collaborations and housing authority systems.
• Valid Texas driver’s license and ability to drive agency vehicles.
• Flexibility to work evenings and weekends as needed.
• Strong organizational, communication, and leadership skills to guide case management staff across FP and GP.

We are committed to providing equal access to all applicants. If you require a reasonable accommodation to apply for a position or participate in the interview process, please contact hr.

We offer a comprehensive benefits package that includes:

• Healthcare: Choose from three medical plans, two of which are 100% employer paid. Our plans provide comprehensive coverage to ensure your well-being.
• Retirement: We provide a 401(k) plan with a 4% company match, helping you secure your financial future.
• Paid Time Off: Enjoy 20 days of paid time off (PTO), plus 10 holidays and a floating holiday for flexibility in your time management.
• Wellness Programs: Initiatives to support your…