Talent Coach

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Ensure GWH associates receive services from WFD, strategic partners, and other community resources consistent with the mission, identified outcomes, and each associate's individualized plan outlining a path toward retention and growth.

Responsible for a variety of roles in order to provide individual associates, and when warranted, their families, with comprehensive, "single point of contact" support as part of a seamless service delivery design. Services provided to associates include life and work coaching, personal and career counseling, work assessments, mediation, coordination and advocacy with organizational and community resources, and case management to achieve self-sufficiency.

• Accountable for the associates' full Individual Development Plan (IDP) cycle, including assessing, planning, implementing, monitoring, and evaluating actions required to meet the associate's accommodation, retention, and career growth needs.
• Effectively develop positive, empowering relationships with the associates through coaching, motivating, and educating.
• Actively promote GWH programs to create awareness and demonstrate the potential they have in career and life advancement.
• Fluent in the evidence-based career navigation model and the specific career pathways within GWH.
• Fluent in local community resources and programs, and provide constant referrals to programs that foster the continued growth of the associate.
• Maintain working knowledge of educational and training opportunities located inside and externally in the community.
• Document coaching, with the associates through coaching notes in electronic case management systems.
• Coordinate with associates and pre-schedule meetings.
• Refer associates to outside sources or additional training services or social aids.
• Establish a rapport with associates.
• Intervene in crises.
• Travel to multiple locations as needed.
• Perform other duties as directed by management to support evolving organizational needs.

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adhere to local, state, and federal laws and regulations.

• A high school diploma or equivalent is required.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• A minimum of one (1) year of experience in case management is preferred.
• Extensive knowledge of community resources in the four sector areas: business, government, non-profit, and faith-based organizations.
• Experience as a facilitator, instructor or career coach.
• Good computer skills (proficiency in Microsoft Office).
• Excellent written and verbal…