Case Manager

Case Manager is responsible for the day to day operations of the case management department including the timely submission service plans and other assessments required for the compiling of a comprehensive case file found on Tomorrows Future (TFI) web-based system, with supporting documentation maintained in physical files. The Case manager must be CANS certified to help assess our youth as needed .

The case manager must maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:

• Must ensure that youth are properly enrolled into the program with all needed information during the intake process.
• Conduct initial intake interviews of youth to include gathering of familial information and to establish rapport with the youth.
• Must perform monthly audits of the program’s active case files (physical and on TFI’s web-based system) and maintain appropriate documentation to ensure compliance with TFI, State, and Federal guidelines.
• Review all assessments, and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any entity.
• Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with LCCA.
• Ensure that all physical and electronic case files are closed upon youth leaving the facility in accordance with minimum standards.
• Maintain a daily updated list of the status for all cases (census) to ensure that adequate progress is being made.
• Ensure that travel arrangements are completed for program staff transporting youth.
• Ensure the timely completion of the initial Individual Service Plan due within 72 hours of the youth’s arrival to the facility in accordance with TFI, State and Federal requirements.
• Document all actions taken and contacts with youth, sponsor (contract holders), and stakeholders (caseworker, CASA, lawyer, etc.) in the form of progress notes (efforts) as required by TFI, State and Federal contracts.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.

• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• May serve as the Administrator In Charge of the facility’s overall operation in the absence of the LCCA.
• Create, identify and attend trainings that will enhance professional growth in the area of case management or supervision.
• Assist with the submission of monthly TFI reports, funder’s quarterly reports, and end of year reports.
• Provide and facilitate information as needed for TFI and/or funders monitoring activities.
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Conduct monthly supervision meetings with all direct care and maintain an ongoing record of the outcomes of the meetings conducted in coordination with LCCA.
• Attend training that will enhance professional growth in the area of case management, management and documentation or other topics as deemed appropriate by the LCCA.
• Maintain a safe, clean and hazard-free work area.
• Ensure the proper supervision of youth at all times.
• Able to react to change productively and handle other essential tasks as assigne

Tomorrows Future (TF) is located in Third Ward Houston, Texas, a historical community, 5 minutes away from the Medical Center, The Museum District, The Children’s Museum and Hermann Park.