Client Advocate – Part-Time

The Client Advocate provides client-centered case management and resource navigation to help survivors and other individuals and families strengthen their safety, stability, and independence. The Advocate assists clients in accessing mental health services, safety planning, job training, employment, legal advocacy, housing, childcare, health care, translation and interpretation, court accompaniment, and public assistance. The Client Advocate works under the supervision of the Managing Director.

• Respond to client calls and inquiries; conduct intake, identify needs, assess eligibility where applicable, and make appropriate referrals.
• Conduct safety and risk screening, including lethality assessment when trained and authorized, and follow organizational safety and escalation protocols.
• Develop and monitor individualized service plans; follow up with clients and referral partners to document progress, barriers, and service outcomes.
• Support access to counseling, support groups, workforce and vocational training, legal and housing resources, childcare, health care, and other community assistance.
• Assist with the planning, preparation, and facilitation of support groups, workshops, and client education sessions; coordinate participant reminders and materials.
• Maintain an accurate, current resource guide and professional referral relationship with Greater Houston social service agencies.

• Maintain timely, accurate, confidential client records, intake forms, referral logs, case notes, follow-up documentation, and the client database in approved systems.
• Track client calls, services, referrals, participation, and outcomes; prepare monthly call analysis, client reports, and board-report inputs as requested.
• Provide regular updates to the supervisor on caseload status, service gaps, pending referrals, client concerns, and assigned program activities.
• Coordinate with counseling, training, outreach, and administrative staff to support continuity of client services and program delivery.
• Protect client information; follow applicable confidentiality, consent, records management, and organizational policies.

• Develop and maintain a professional network of community resources and referral partners.
• Participate in outreach events, resource fairs, educational programs, and other Olive Branch initiatives, including client services, education, and fundraising support as appropriate.
• Attend staff meetings, required trainings, and relevant professional development activities.
• Serve as a presenter or trainer in community education programs when assigned and qualified to do so.
• Collaborate respectfully with colleagues, leadership, volunteers, and partners to advance organizational goals.

• Perform other reasonable, job-related duties and special projects as assigned by the direct supervisor or authorized organizational leadership, consistent with the employee’s qualifications, scheduled hours, and organizational policies.
• Follow supervisory direction on work priorities, deadlines, schedules, and reporting; communicate promptly about obstacles, changes, or tasks requiring clarification.
• Complete assigned tasks on time, provide status updates when requested, and obtain supervisory approval before materially changing agreed deliverables or client-service procedures.
• Assist with temporary administrative and event support needs as directed, while maintaining confidentiality and prioritizing essential client services.

• Bachelor’s degree and relevant work experience required; licensed social workers/counselors and licensing interns will be considered.
• Bilingual…