Service Coordinator

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Full Time Professional Houston, TX, US

Responsible for assisting families and individuals who require assistance overcoming barriers to obtaining gainful employment and economic self-sufficiency. Reports to the Assistant Director, Economic Initiatives.

• Responsible for conducting interviews with Houston Housing Authority residents.
• Conduct needs assessments and assist families in designing a plan to obtain economic self-sufficiency.
• Assist clients individually, in family, or in other small groups regarding plans for meeting needs and aids the client with mobilizing inner capacities and environmental resources to improve social functioning that will lead to employability or entrepreneurial opportunities.
• Help client to modify his/her attitude and/or patterns of behavior by increasing understanding of self, personal and environmental problems.
• Refer client to community resources and other organizations for assistance.
• Compile and maintain records and prepare reports.
• Review service plans and perform follow-up to determine quality and quantity of service provided and determine the status of the client’s case.
• Visit clients in their homes or at other locations at Houston Housing Authority properties.
• Develop creative methods to encourage resident participation in training and employment programs.
• Coordinate human service programs to include outreach, information and referrals, along with evaluation of program effectiveness.
• Develop and maintain community resources and referral systems between the Houston Housing Authority and community resources.
• Provide counseling and supportive assistance to residents experiencing crisis situations.
• Serve as a liaison between the Houston Housing Authority and support service providers.
• Facilitate establishment of constructive and professional relationships between residents and the Houston Housing Authority.
• Prepare requested Houston Housing Authority reports accurately, timely and professionally.
• Develop updates and maintains a file on each household. (File will include a Resident Profile, Historical Report, Case Management Form, Referral Forms and any other related documents.)
• Attend meetings with the Houston Housing Authority’s Primary Partners, United Way and other community resources.
• Maintain informational linkages with civic, community and social services organizations in target areas.
• Develop and maintain an informational packet for new residents regarding resident responsibilities, including an area resource listing of social service agencies, civic and community organizations and clubs, and emergency and medical numbers.
• Perform case management: information and referrals, rent assistance, assessment of resident needs, plan of action development, follow-up on referrals, appointment setting, and periodic home/telephone contact.
• Conduct home-visits, office visits and/or phone contact.
• Maintain statistical data to monitor program objectives and goals.
• Develop and conduct resident/community surveys, along with evaluating results.
• Establish a system to follow-up on resident information and referrals.
• Conduct site visits of various training programs to evaluate program effectiveness.
• Evaluate resident needs and makes recommendation to the Houston Housing Authority for supportive services.
• Coordinate transportation for field trips, and accompany residents on field trips.
• Perform other duties as assigned.

• Knowledge of pertinent HUD regulations and public housing management, and comprehensive knowledge of Houston Housing Authority policies and…