Sr. Manager, Family Support

Position: Sr. Manager, Family Support

Comparable DFPS Position: Program Director, Kinship, LPS and FGDM

Classification: Full-time, Exempt

Reports to: Family Support Program Administrator

Company: Texans Together

Location: Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

The Sr. Manager, Family Support provides strategic leadership and operational oversight through a hope-centered, strengths-based approach that promotes safety, belonging, stability, and permanency for children, youth, young adults, and families. This position supervises program leadership and ensures services are delivered safely, timely, consistently, and in compliance with agency policies, contractual requirements, and applicable state and federal regulations while helping teams identify possibilities, build resilience, and strengthen meaningful connections within the SSCC network.

• Provides leadership, direction, and oversight for Family Group Decision Making (FGDM), Kinship, and Local Permanency Services (LPS), including supervision, coaching, and development of program supervisors and assigned staff.
• Plans and manages program operations to achieve organizational goals, contractual requirements, performance measures, and service-delivery expectations while maintaining a family-centered, youth-focused, and hope-centered approach.
• Establishes and monitors consistent procedures, workflows, documentation standards, and accountability measures to promote quality, compliance, staff effectiveness, and consistent service delivery.
• Oversees Family Group Decision Making practices, including Family Team Meetings and other family-centered conferences, ensuring referrals are assigned and services are facilitated within required time frames.
• Promotes meaningful participation of children, youth, families, caregivers, and other stakeholders in family meetings and the development of practical action plans that support safety, permanency, well-being, and family stability.
• Ensures family meetings incorporate effective facilitation and mediation practices that respect each family's dignity, culture, strengths, voice, and individual circumstances.
• Oversees Kinship Services to ensure relatives and fictive kin are appropriately identified, assessed, supported, and engaged as potential or existing placement resources for children and youth.
• Ensures kinship caregivers receive appropriate case-management support, training, referrals, financial-assistance information, community resources, and opportunities to participate in case planning and decisions affecting children in their care.
• Oversees Local Permanency Services for children and youth placed outside their region of legal jurisdiction, ensuring effective coordination and communication with primary conservatorship caseworkers and other involved parties.
• Ensures required face-to-face contacts are completed for children and youth in out-of-region placements, including required visits to the child's or youth's current residence.
• Monitors assessments of placement safety, appropriateness, stability, strengths, needs, and overall child and youth well-being and ensures concerns, barriers, and opportunities for additional support are addressed and communicated promptly.
• Provides leadership and consultation on complex cases, placement barriers, critical incidents, crises, service needs, and program escalations to support timely problem resolution and positive outcomes.
• Evaluates program quality and performance through case readings, documentation reviews, data analysis, stakeholder feedback, and observation of program operations; identifies trends, strengths, barriers, and opportunities for continuous…