Bilingual Hotline & Crisis Intervention Services Coordinator

Job Details:

Job Location:

Flagship Campus - HOUSTON, TX, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range:
Undisclosed, Travel Percentage:
Up to 25%, Job Shift: Day, Job Category:
Nonprofit - Social Services,

A Bilingual Hotline & Crisis Intervention Services Coordinator provides supervision and leadership to daytime and evening Hotline, Chat Services, and Hospital Accompaniment team. This position is responsible for overseeing program functions including the monitoring and management of hotline call center telephone system and distribution of calls. This role will assist with on-going and complex client cases and oversee delivery of client services.

Client services include crisis intervention and emotional support to survivors of domestic and sexual violence.

Monday & Tuesday 8 pm
-7 am

Saturday & Sunday 8 am - 5 pm

Work Model: hybrid

Local Travel: 25%

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

Annual Compensation:$50,000

Pay

Schedule:

Semi-monthly

• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15-30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee's regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

• Bachelor's degree in psychology, social work, sociology, criminal justice, business communications, or other social sciences.
• Bilingual in both English and Spanish. Able to read, speak and write fluently in both languages.
• A minimum of one year of experience working with people in crisis or experience working as a counselor.
• A minimum of one years of experience leading a team with direct reports.
• Experience working within a crisis hotline setting, strongly preferred.
• Intermediate proficiency with Microsoft Office, TEAMS, SharePoint, and internal database programs
• Computer savvy able to learn new systems and applications quickly.

• Evaluates and oversees operation of daytime and evening domestic violence and rape crisis hotlines, live chat, and hospital accompaniment services.
• Evaluates and oversees operation of evening/overnight/weekend domestic violence and rape crisis hotlines, live chat, and hospital accompaniment services. Monitors and manages call distribution for hotline call center systems to reduce wait times and create improved accessibility to callers.
• Evaluates and oversees operation of evening/overnight/weekend domestic violence and rape crisis hotlines, live chat, and hospital accompaniment services. Monitors and manages call distribution for hotline call center systems to reduce wait times and create improved accessibility to callers.
• Provides crisis intervention and emotional support to survivors of domestic violence and sexual assault through our two 24-hour crisis hotlines and hospital accompaniment programs. Conducts…