Software Developer/L2 Support Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-01-01
Listing for:
KwickPOS
Full Time
position Listed on 2026-01-01
Job specializations:
-
Software Development
Job Description & How to Apply Below
Software Developer / L2 Support Specialist
We are a fast‑growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high‑performing Software Developer to develop new product features and bug fixes based on user requirements. The ideal candidate is a creative problem‑solver who thrives in a team environment.
Responsibilities- Analyze user requirements and develop new product features and bug fixes
- Troubleshoot, solve and train on difficult technical problems
- Participate in software performance optimization and security control
- Participate in external API communication, coordination, debugging, and development
- Participate in hardware integration, such as printers, card readers, etc.
- Work at least 1 day a week as L2 Support, listening to customer complaints firsthand and troubleshooting
- Manage a balance of speed with the importance of attention to detail
- Work as L1 IT Support Specialist for 9 to 12 months before transitioning to the R&D department (the time frame depends on technical knowledge during the interview)
- Extraordinary logical ability, able to analyze problems in detail and clever find verification methods, achieving a logical closed loop
- Very good communication and service skills, both external and internal communication can be accurate, complete, timely and friendly, and very happy to share new knowledge with others
- Continuous learning ability, curiosity about the industry and technology, and the ability to use new knowledge to improve work efficiency
- Familiar with MySQL DB and SQL statements, familiar with Linux commands and shell script, have a certain understanding of the network and printers and other hardware
- Bachelor’s degree or above in Computer Science or Software
- Bilingual in Chinese and English or Spanish and English
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8‑hour shift
- 5 days a week
- Entry level
- Full‑time
- Engineering and Information Technology
- Software Development
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