Servicenow Developer

• Design, develop, configure, and maintain Service Now Strategic Portfolio Management (SPM) solutions.
• Translate business and functional requirements into technical designs and implement scalable SPM functionality.
• Work hands-on with relevant SPM capabilities, such as demand management, project and portfolio management, resource management, and portfolio planning, based on business requirements.
• Configure workflows, forms, business rules, scripts, and automation supporting SPM processes.
• Develop and customize SPM applications and integrations to meet organizational needs.
• Troubleshoot and resolve SPM-related technical and functional issues.
• Support SPM enhancements, testing, deployments, and ongoing platform maintenance.
• Collaborate with stakeholders to improve portfolio visibility, project tracking, resource utilization, and reporting.

• Develop and maintain server-side scripts, including Business Rules, Script Includes, Scheduled Jobs, and Transform Maps.
• Create client-side scripts, including Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.
• Configure Flow Designer, Service Catalog items, Record Producers, and workflow automation.
• Develop and maintain custom applications and platform enhancements using JavaScript.
• Implement secure and scalable integrations using REST APIs, SOAP, and Integration Hub.
• Follow Service Now development best practices, coding standards, platform governance, and upgrade safe customization principles.

• Develop and enhance Service Now solutions supporting IT Asset Management (ITAM), Hardware Asset Management (HAM), and CMDB.
• Support asset and configuration data management, data normalization, validation, and reconciliation.
• Work with Import Sets, Transform Maps, data integrations, and enterprise datasets.
• Improve asset and product model data quality, consistency, and usability.
• Troubleshoot asset data, CMDB, integration, and transformation issues.
• Support data migration, cleansing, testing, and validation activities.

• Design and implement integrations between Service Now and external enterprise systems.
• Develop automation solutions using Flow Designer and Integration Hub.
• Support AI-enabled capabilities, including Now Assist, Predictive Intelligence, and Virtual Agent, where applicable.
• Apply appropriate data quality, security, testing, and governance practices when implementing AI enabled solutions.
• Identify opportunities to improve development efficiency and reduce manual processes through automation.

• Perform unit testing, debugging, code reviews, and technical validation.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and defect resolution.
• Participate in technical design discussions, Agile ceremonies, sprint planning, and backlog refinement.
• Prepare technical documentation, deployment procedures, and knowledge-transfer materials.
• Work closely with solution architects, business analysts, project teams, and client stakeholders.
• Support production troubleshooting, release readiness, and continuous platform improvement.

69 years of overall hands-on Service Now development experience.

• Minimum 4+ years of hands-on experience with Service Now Strategic Portfolio Management (SPM).
• Strong practical experience configuring, customizing, developing, and supporting SPM solutions.
• Experience with relevant SPM capabilities such as demand management, project and portfolio management, resource management, and portfolio planning.
• Strong Service Now development skills, including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, and Flow Designer.
• Proficiency in JavaScript and Service Now platform development.
• Experience developing integrations using REST APIs, SOAP, and Integration Hub.
• Working knowledge of Service Now data models, Import Sets, Transform Maps, and data integrations.
• Exposure to ITAM, HAM, CMDB, or enterprise asset and configuration data management.
• Experience with testing, debugging, deployment support, and production issue resolution.
• Familiarity with Agile/Scrum delivery methodologies and tools such as Jira.
• Experience working in large enterprise or consulting environments.
• Familiarity with Service Now AI capabilities, including Now Assist and Predictive Intelligence.
• Experience with Virtual Agent, generative AI, or AI-enabled workflow automation.
• Knowledge of SQL, relational…