Aquatics Coordinator

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The Aquatics Coordinator is responsible for planning, organizing, coordinating, and supervising aquatic and recreation programs. Under the direction of the Recreation Specialist, the Aquatics Coordinator serves in an administrative and supervisory role in the operation and maintenance of the municipal swimming pools. The Aquatics Coordinator is expected to have adequate knowledge of the overall operations and facility amenities of the Department.

We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have a positive attitude and enjoy interacting with the public. The Aquatics Coordinator is responsible for reporting to work in a timely manner and ready to serve those customers that are using municipal aquatic facilities.

Assists Recreation Specialist with planning, implementing, supervising and evaluating comprehensive aquatic programs for the assigned aquatic facilities. Plan, train, assign and direct activities of assigned staff. In addition to these responsibilities, they are required to assist in the opening of aquatic facilities and amenities, routine maintenance of same, completing various reports and correspondence as directed, issuing and receiving equipment & supplies and assisting in securing the facilities and amenities upon closing.

May serve as Manager on Duty (MOD), when full‑time staff is not on site. The MOD will be responsible for the operations of the facility, the on duty staff working, the safety of customers and all matters as it relates to the daily operations. The MOD will notify the on‑call full time staff member of any issues and maintain communication so that support can be provided as needed.

• Demonstrate regular and timely attendance at work as scheduled and report to work free from the effects of illegal substances or alcohol. Must not be impaired due to use of prescription medications.
• Supervise activities at the pool and surrounding area to prevent accidents.
• Maintain order in pool, deck and adjoining areas by managing activities, classes and programs. Must coordinate lane/pool use with various user groups to maximize space and efficiencies. Enforce facility policies to keep customers off deck or in designated watch areas.
• Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures. Perform required rescues, extrications, first-aid, CPR/AED as required. Serve as the lead/primary rescuer during emergency situation.
• Maintain excellent physical condition and attend/participate in all required staff meetings and in‑service training sessions.
• Ensure lifeguards are properly stationed, equipped, rotating and scanning effectively during all shifts. Serve in the rotation as necessary to ensure minimum standards for lifeguards actively on duty are met.
• Customer Service
  • Wear name badge at all times while on duty.
  • Responsible for providing superb customer service to members, customers and guests. Also responsible for ensuring subordinate staff do the same. This includes:
  • Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility.
  • Personalize the experience for all guests.
  • Handle customer issues and complaints professionally and in a timely manner.
  • Exhibit positive attitude and “can do” mentality during all in‑person interactions.
  • Speak clearly, friendly with detailed information during phone interactions.
  • Send email communications that are clear, concise, and polite with detailed and specific information.
  • Ensure staff is well trained and are consistent with information being given to customers.
  • Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and Recreation Department, to citizens and other customers.
• Staff Management
  • Assists with interviewing and hiring aquatics personnel.
  • Assists with initial and ongoing training of aquatics personnel.
  • Delegate tasks to…