Air​/Ocean Freight Operations Specialist_Mandarin Fluency

Overview

Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.

• Client and Order Management: Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
• Client communications and coordination: Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
• Operational coordination: Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.
• Collaborative Operations: Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
• Reporting: Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
• Issue resolution: Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
• Continuous improvement: Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.
• Team Support: Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.

Required:

• Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
• Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
• Technical Proficiency: Familiar with Cargo Wise and MS Office Suite.
• Adaptability: Capable of thriving in a fast-paced, dynamic environment.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Supply Chain and Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage

• Medical insurance
• Vision insurance
• 401(k)

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