Service Technician - CDL

Job Title: Service Technician - CDL

FLSA Status: Non-Exempt

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI

The Service Technician-CDL position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel/rail life.

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

• 1. Communication
• 2. Building Customer Loyalty
• 3. Decision Making
• 4. Customer Focus
• 5. Planning and Organizing
• 6. Work Standards