Customer Service Representative
Job in
3990, Houten, Utrecht, Netherlands
Listed on 2026-07-11
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Support customers in identifying root causes and deliver effective, timely solutions
- Collaborate closely with colleagues to gather information and resolve inquiries
- Liaise directly with suppliers and communicate customer‑specific requirements
- Be the first point of contact for quotations and general product inquiries
- Foster strong customer relationships, contributing to our long‑term success
- Provide technical support and troubleshooting
- Maintain customer support digital tools
- Data management
- Handle quotation requests
- Ordering and invoicing
- Logistics support
- Availability and lead‑time management
- Support the Service Centre team with communications and processing
- Strong verbal and written communication skills, able to explain technical concepts clearly
- Familiarity with ERP systems and their key functionalities
- Experience with quotation processes
- Previous customer support experience (preferred)
- Full professional fluency in English
- Basic understanding of the imperial measurement system (inches)
- Advanced skills in Office 365, especially Excel, for data handling and reporting
- Preferably experience with SAP and AS/400
- Availability to work full‑time to ensure consistent customer support.
- data management
- quotation processes
- technical support
- troubleshooting
- ordering
- invoicing
- logistics support
- lead‑time management
- Office 365
- Excel
- verbal communication
- written communication
- customer relationship management
- collaboration
- problem-solving
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