Field Service Engineer – UPS & Energy Storage

Position: Field Service Engineer – UPS & Energy Storage )
About Socomec

Socomec is a global leader in critical power solutions, offering innovative products and services that ensure energy efficiency, operational continuity, and safety. In the Netherlands, we are rapidly expanding our footprint in key industries, including data centers and energy storage systems, providing state-of-the-art technology to support sustainable energy solutions.
About Socomec

Socomec is a global leader in critical power solutions, offering innovative products and services that ensure energy efficiency, operational continuity, and safety. In the Netherlands, we are rapidly expanding our footprint in key industries, including data centers and energy storage systems, providing state-of-the-art technology to support sustainable energy solutions.

At Socomec, we are more than just a workplace – we are a family. Many of our employees stay with us for years, thanks to our commitment to their personal growth, well-being, and long-term career development. We are looking for a like-minded professional to join our Netherlands team and contribute to our values of innovation, collaboration, and excellence.

Purpose of the Role

As a Field Service Engineer, you will be a key player in Socomec’s expansion in the Netherlands, focusing on the commissioning, servicing, and troubleshooting of our industry-leading products, including UPS (Uninterruptible Power Supply) systems and our new energy storage solutions.

This role offers the opportunity to work on cutting-edge technology in the rapidly growing data centre and renewable energy markets.

Key Responsibilities

Commissioning of New Products
Apply installation and commissioning procedures on-site for UPS and energy storage solutions
Customise system settings to align with customer requirements and specific site environments
Conduct thorough system testing to ensure compliance with customer and regulatory standards
Maintain and update technical databases (e.g., CIMSA and CIMeTECH)
Servicing and Troubleshooting
Diagnose and resolve issues with installed Socomec systems, including UPS and energy storage products
Perform preventive and curative maintenance operations in line with company specifications
Provide feedback on recurring issues to the Technical Operational Support (TOS) team
Collaborate with team members to ensure high-quality service delivery
Customer and Distributor Training
Deliver training sessions to customers and distributors, empowering them to maximise the efficiency and safety of Socomec systems
Build sustainable relationships with customers through excellent communication and support
Enhance distributor technical knowledge through targeted training programs
Health & Safety and Compliance
Strictly adhere to health and safety regulations, including proper use of Personal Protection Equipment (PPE)
Ensure all work is conducted in compliance with Dutch safety standards and company policies
Reporting and Documentation
Maintain accurate records of spare parts stock, service activities, and customer interactions
Provide timely and detailed reporting to the Aftersales admin team and Technical Operational Support (TOS)

What We’re Looking For

Technical Expertise:
Strong knowledge of UPS systems, energy storage solutions, and electrical systems
Problem Solver:
Ability to diagnose and resolve complex technical issues
Team Player:
Collaborative mindset with a passion for mentoring and knowledge sharing
Customer-Centric:
Excellent interpersonal and communication skills to build trust and maintain strong customer relationships
Flexible and Adaptive:
Willingness to travel within the Netherlands and occasionally to international locations as required

Qualifications And Skills

Degree or diploma in Electrical Engineering (or equivalent)
Proficiency in Dutch safety certifications, including VCA and familiarity with NEN 1010/3140 standards
Hands-on experience in commissioning, maintenance, and troubleshooting of UPS or similar systems
Strong organisational and time-management skills
Valid driver’s license and willingness to travel extensively within the Netherlands
Fluent in Dutch and English, both written and spoken

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