Audit Specialist
Listed on 2025-12-31
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Customer Service/HelpDesk
HelpDesk/Support
Overview
Elevate Your Career as a Premium Support Specialist! Are you a customer-focused problem-solver with a knack for detail? Randstad USA is seeking a Premium Support Specialist to join our team in Howell, MI!
In this critical role, you'll be the go-to expert for all audit-related inquiries, acting as the primary point of contact for a diverse range of internal and external stakeholders, including agents, underwriters, auditors, vendors, and insureds. You'll play a pivotal role in ensuring seamless audit processes and delivering timely, accurate resolutions.
This is a fantastic opportunity for a motivated individual to make a significant impact in a fast-paced environment!
Details- Salary: $18.00 - $19.00 per hour
- Shift: First Shift, 8:00 AM - 4:00 PM
- Location: Hybrid Role (Two days onsite, three days remote) in Howell, MI
- Be a Customer Advocate: Provide comprehensive resolutions to agents, insureds, and underwriters via telephone inquiries.
- Master Communication: Efficiently manage audit mailboxes, ensuring all email inquiries are understood, resolved, or delegated.
- Become a Process Expert: Gain in-depth knowledge of departmental workflows and the responsibilities of all parties involved in audit transactions.
- Hit Deadlines: Ensure all inquiries are addressed appropriately and promptly.
- Protect Data: Handle sensitive and confidential information with the utmost care.
- Be a Proactive Partner: Anticipate needs, review requests, and take ownership of outcomes.
- Collaborate: Assist with departmental support responsibilities, including work order generation, assignments, and vendor invoicing.
- Champion Quality: Execute workflows and prepare audit/worksheets for special programs, meeting service levels.
- Embrace Learning: Work across multiple applications and systems, adapting to evolving needs.
- High School Diploma or GED
- Exceptional Verbal and Written Communication Skills
- Proficiency in Windows and Excel
- Laser-sharp Attention to Detail
- Goal-Oriented Mindset
- Strong Interpersonal Skills
- A Passion for Customer Service
Ready to make a difference? Apply today and become our next Premium Support Specialist!
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