Call Center Representative

Who We Are

We are a high-growth, high-performance plumbing and water treatment company focused on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company.

Watch our You Tube introduction:

You are an elite competitor not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule.

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers.
• Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc.
• Keep accurate records of customer interactions.
• Follow established department procedures, guidelines, and policies.
• Serve our external and internal customers with urgency and grace.

• Proven customer service experience.
• Strong phone contact handling.
• Generating sales appointments.
• Communication experience.
• Bilingual (Spanish) is helpful.
• Active listening skills.
• Solid computer/typing skills.
• Familiarity with MS Office.
• A heart to serve a variety of personalities and (potentially difficult) circumstances.
• Ability to multi-task.
• Ability to prioritize.
• Manage time effectively.
• Willingness to go the extra mile when engaging customers.
• Get It Done Mentality – we provide quality service along with quality customer experience.

• Competitive pay structure.
• Career growth opportunities — we promote from within.
• Take home vehicle.
• A highly competitive, high-energy culture with A-players.
• Best-in-class training & coaching.
• Industry-leading products & services.

Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to grow our water treatment service, we want to talk to you. Apply Now!

Candidates are subject to pre-employment testing up to and including drug screening, background check, and motor vehicle record check, as applicable.