Customer Service Representative

Overview

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company.

Get to know CGC Home Services, what we do and who we are:

You are an elite competitor—not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule.

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers.
• Generate sales appointments from leads coming from sources such as phone calls, internet, lists, etc.
• Keep accurate records of customer interactions.
• Follow established department procedures, guidelines, and policies.
• Serve our external and internal customers with urgency and grace.

• Strong phone contact handling.
• Proven customer support experience.
• Generating sales appointments.
• Communication experience.
• Bilingual (Spanish) is helpful.
• Active listening skills.
• Solid computer/typing skills.
• Familiarity with MS Office.
• A heart to serve a variety of personalities and (potentially difficult) circumstances.
• Ability to multi-task.
• Ability to prioritize.
• Manage time effectively.
• Willingness to go the extra mile when engaging customers.

• A "Get It Done" Mentality
  :
  We will provide quality service along with quality customer experience.
• Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
• Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities.
• Push others to be better. Support our teammates and help create a culture of continuous growth and leadership.
• You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.

• Competitive pay structure.
• Career growth opportunities— we promote from within.
• Take home vehicle.
• High-energy culture— you will be surrounded by A-players.
• Best-in-class training & coaching—we invest in your success.
• Industry-leading products & services.

Ready to drive our business to new levels? Apply now.

Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Retail