FWS: Helpdesk Assistant Student Worker

Helpdesk Assistant (Federal Work-Study Student)

The Helpdesk Assistant will serve as a frontline support resource for Cleary University students, faculty, and staff. This role provides entry-level technical support and service, fostering a responsive, respectful, and solutions-oriented experience for campus technology users. As a student role, it is also a learning opportunity aligned with the values of The Cleary Mind - fostering clarity, communication, critical thinking, and confidence through practical experience in a collaborative professional environment.

• Customer Service & Support: greet and assist users with courtesy, empathy, and active listening; troubleshoot common technical issues (password resets, printing, basic software/hardware problems); log and track support tickets and upscale unresolved issues to full-time IT staff.
• Technology Operations: set up and maintain basic classroom or lab equipment as directed; assist with installing software updates, system checks, and inventory; help maintain a clean, organized, and functional helpdesk area.
• Documentation & Knowledge Management: actively work from and contribute to a dynamic internal knowledge base; create, revise, and update step-by-step guides and process documents that support recurring helpdesk tasks; ensure all documentation reflects current systems and procedures.
• Communication &
  
  Collaboration:
  
  communicate effectively and professionally with diverse users; contribute to helpdesk guides and FAQs; participate in team meetings and training to continually grow capabilities.
• Learning & Growth (Aligned with The Cleary Mind): approach tasks with clarity; develop confidence in resolving issues and taking initiative; use creativity and critical thinking to solve technical problems; show collaboration by contributing to a team that supports the whole campus.

• Enrolled Cleary University student eligible for Federal Work-Study funding.
• Basic knowledge of common technologies:
  Windows/Mac OS, Microsoft Office, and email.
• Strong interpersonal and communication skills.
• Punctual, reliable, and able to maintain confidentiality.

• Interest in IT, business, cybersecurity, or a related field.
• Experience in customer service or technical support (can be informal or classroom-based).
• Willingness to learn new software platforms and support systems.

This role is designed to develop workforce-ready competencies and reinforce The Cleary Mind's principles. You'll gain real-world experience in troubleshooting, communication, documentation, and teamwork skills that support all disciplines, whether your future lies in business, tech, or leadership. You will also leave behind a legacy of clear documentation that will guide and uplift those who follow in your footsteps.

Federal Work-Study Eligible; hourly wage per FWS guidelines.

Part-time; up to 20 hours per week during academic sessions.

IT Director.