Licensed Insurance Agent

Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?

Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!

This position's location preference is hybrid including one of the Hanover offices in MA or MI, this team is looking for 2-3 days in office and 2-3 days remote, Tue-Thurs in office is preferred. Willing to consider remote candidates for the position.

Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship.

$25.00/hour;
Conversion salary target is up to $53,000 at point of conversion to The Hanover.

Team members work scheduled shift Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM).

Yes, Randstad offers major medical insurance, dental, vision, and 401k.

Position Overview /

Summary:

An Insurance Solutions Specialist is responsible for providing exceptional insurance services to policyholders, agents, and other stakeholders via Inbound/outbound phone calls, emails, fax and/or other communication channels. The successful employee in this role has the ability to take a consultative approach listening to clients' needs, understanding their unique situations, and tailoring insurance solutions accordingly. They build relationships based on trust, ensuring clients receive the right coverage for their unique needs.

They proactively look for opportunities to increase the value proposition of the CSC and independently seek out opportunities to meet the needs of the policyholder.

- Through a comprehensive account review process, be able to effectively and accurately explain those products and coverages to policyholder and answer any questions.

- Successfully offer products and coverages to meet policyholder needs.

- Process transactions and have consultative conversations to respond to policyholders' stated needs, identify unstated needs and take appropriate action to ensure a well-rounded account.

- Accurately relay information and make decisions using established underwriting guidelines, procedures, and philosophy for states in which we are licensed to do business.

- Must use established guidelines and techniques such as timeliness, quality, and effectiveness to respond to all inquiries.

- Recommend and/or sell additional or increased coverage in appropriate situations and within specified carrier guidelines. Provide insurance quotes to policyholders as required.

- Review incoming correspondence, request additional details when needed and draft written communications in response to service requests received from policyholders and agents within current service level guidelines.

- Independently interpret and verify coverages and data. Documents each interaction and enters information into multiple systems with accuracy and concision.

- Adherence to Workforce Management is required. Up to ninety percent (90%) of the role is time spent on the phone.

- Compliance with state and federal regulations and trustworthiness are paramount.

- Utilizes appropriate resources and training materials. Serves as a resource to peers.

- Participates in relevant meetings, training and project work as assigned. May perform other duties as…