Director of Field Operations

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CGC Home Services is a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our mission is rooted in service, excellence, and reliability—showing up for our customers and our teams every single day.

We are a multi-time Top Places to Work company with a bold vision to become the #1 Kinetico dealer and the largest plumbing company in our markets. To reach this vision, we need senior leaders who can help shape the direction of the company while driving disciplined execution in the field.

You are a proven, strategic leader who knows how to lead leaders and influence outcomes. You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers.

You understand water treatment and plumbing operations well enough to lead with credibility—your greatest strength is developing and sustaining training programs and other systems, aligning teams, and driving measurable results.

The Director of Field Operations is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina. This role carries both strategic and operational responsibility, ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day.

The Director of Field Operations will be an active member of the Senior Leadership Team, contributing to quarterly and annual planning, company-wide initiatives, and strategic decision-making.

Regular travel to MI, FL, and NC is required.

• Lead, coach, and develop Service Managers across all three states
• Serve as a member of the Senior Leadership Team, helping guide the direction of the company
• Participate in quarterly and annual planning, goal-setting, and execution tracking
• Translate company vision and strategic priorities into clear operational execution
• Drive a culture of excellence, reliability, accountability, and service
• Monitor and manage service KPIs, scorecards, and performance metrics
• Ensure consistency in service standards, customer experience, and results across all locations
• Partner cross-functionally with Operations, Sales, Accounting, HR, and Training
• Lead and support training initiatives to strengthen leadership, technical capability, and customer service
• Identify gaps, implement improvements, and scale best practices
• Travel regularly to MI, FL, and NC to support leaders and teams in the field

• Proven experience in a higher leadership or director-level role
• Strong background in In Home Service Industry or Field Operations
• Systems and process oriented
• Set up successful systems that last
• Excellent communication, coaching, and influence skills
• High level of accountability, reliability, and follow-through
• Willingness and ability to travel regularly between MI, FL, and NC

• Service Managers are aligned, empowered, and performing at a high level
• Service operations consistently meet or exceed company goals
• Customers receive reliable, high-quality service they trust and recommend
• Leadership development and training are proactive and effective
• Strategy is executed consistently across all markets
• Company culture remains strong, aligned, and values-driven

• Competitive executive-level compensation (based on experience)
• Meaningful influence on the direction and growth of the company
• Career growth opportunities— we promote from within
• A mission-driven, high-performance leadership culture
• Best-in-class products, services, and systems
• The opportunity to lead, grow, and leave a lasting impact

• We pursue excellence without excuses
• We lead with integrity and accountability
• We serve people—customers, teammates, and communities
• We measure what matters and execute with discipline
• We build leaders who build leaders

If you are ready to help shape the future of a growing multi-state organization, we want to talk to you.

Director

Full-time

Management and Manufacturing

Retail

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