Middle Market - MM UA Manager

POSITION OVERVIEW:

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Middle Market team is currently seeking an Underwriting Associate Manager. This is a full time, exempt role. This is a hybrid or fully remote opportunity.

The Underwriting Associate Manager reports directly to the UA Director and is responsible for leading the Underwriting support teams (UTs, UAs, Senior UAs) for the territory and partnering with field UW leaders to support those territories in growth and profit initiatives. The UA Manager provides oversight in deploying and implementing new processes and workflows within a multi-line commercial underwriting environment.

• Works with Director and UW Leadership to implementing programs and processes; may assist Director/AVP/VP in strategy formulation, but primarily focuses on the execution of set strategies.
• Oversees a primary functional area; increasing accountability, ownership and scope. Helps to develop and subsequently implement new projects, policies, and procedures for the department(s) to meet broad, but specific goals.
• Decisions made with in partnership with UW & UA peer leaders and key Sr UAs.
• Provides input to strategic decisions in collaboration with field branch leaders that aligns underwriting support and solutioning success factors with business priorities.
• Drive accountability within region to meet internal and external deliverables, including support for Branch/Region Financial metrics.
• Foster strong partnerships and influence outcomes at various levels within the organization, including a strong partnership with Operations.
• Acts as a resource for direct reports, other teams, business units and leadership.
• Proactively meet the needs of customers and employees through uncovering problems/opportunities, seeking out/analyzing information, getting to root causes, and proposing solutions.
• Accountable for implementing and driving standard processes to continually improve service, reduce expense, increase responsiveness and flexibility, manage growth and support loss avoidance.
• Collaborate on initiatives to enhance internal efficiency and effectiveness, improve work product quality, and ensure attainment of business plan for growth and profit.
• Participate in strategic projects that impact countrywide results.
• Successfully hire and develop the right people to deliver exceptional quality and consistent service.
• Resolve complex issues, communicate accordingly, and elevate as needed.
• Responsible for communicating results/issues to senior level management.
• Demonstrates CARE values ‐ Collaboration, Accountability, Respect, and Empowerment.

• Bachelor’s Degree or equivalent experience
• 8-10 years of relevant work experience within the Insurance Industry
• Minimum of 3 years of demonstrated success directly managing or informally leading others. Ability to effectively coach and develop talent.

• Communication (verbal and written) – Interacts and communicates with confidence with all levels of external and internal business partners. Able to influence desired outcomes to drive actions and results. Adept at influencing even when holding a position contrary to the majority opinion. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Judgement and Decision Making - Objectively considers issues, identifies alternatives, and applies sound judgement in selecting and implementing solution approaches to deliver results and provide value.
• Agile and Adaptive - Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects.
• Teamwork and collaboration - Able to effectively foster teamwork and collaboration.
• Change Leadership - motivates others during times of organizational stress, ambiguity, and change.

This job posting provides cursory examples…